Privacy Policy

NavSCORA™ is an Australian maritime technology business developing digital tools for vessel operations, safety, compliance and workforce support.

NavSCORA™ is operated by NavScora Pty Ltd (NavSCORA, we, us or our), ABN 73 702 089 021, Queensland, Australia.

This Privacy Policy explains how information may be collected, used, stored and disclosed through the NavSCORA™ website and NavSCORA™ products and services, including MarineOS™ and RCF Runsheet™.

For privacy enquiries, contact:

Email: privacy@navscora.com
Website: navscora.com
Location: Queensland, Australia

This Privacy Policy should be read together with any product-specific notices presented within a NavSCORA™ application.

Depending on the product or service being used, we may collect:

Account Information

• name;
• email address;
• username or account identifier;
• organisation or vessel affiliation;
• user role and permissions; and
• authentication and account-security information.

Operational Information

NavSCORA™ applications may process information entered or generated during maritime operations, including:

• vessel information;
• voyage and shift information;
• schedules and runsheets;
• logbook records;
• operational instructions;
• vessel events;
• fuel and sullage information;
• safety and compliance records;
• training and assessment information; and
• other information entered by authorised users.

Location Information

Certain NavSCORA™ products may use device location services where required for operational functionality. This may include:

• GPS coordinates;
• location accuracy;
• speed;
• direction of travel;
• timestamps; and
• location information associated with operational events.

Where an application requires background location access, the user will be informed and the relevant device permission will be requested.

Location information is used only for legitimate application functionality, safety, operational or analytical purposes as applicable to the relevant product.

Technical Information

We may collect technical information such as:

• device type;
• operating system;
• application version;
• IP address;
• browser information;
• diagnostic information;
• application errors;
• security events; and
• usage information.

Information may be used to:

• provide and operate NavSCORA™ products;
• authenticate users;
• provide operational functionality;
• display schedules, logbooks and operational information;
• support location-dependent functionality;
• maintain safety and compliance records;
• provide training and assessment functionality;
• diagnose technical problems;
• improve application performance and reliability;
• protect accounts and systems;
• prevent unauthorised access;
• maintain audit and operational records;
• provide customer support; and
• meet applicable legal or regulatory requirements.

We do not sell personal information.

Information processed by NavSCORA™ products may include operational records belonging to or supplied by vessel operators.

Where NavSCORA™ provides software to an organisation, that organisation may determine what operational information is entered into the system and who is authorised to access it.

Users should only enter information that they are authorised to provide.

Some NavSCORA™ products may require location information to provide features such as:

• vessel position monitoring;
• progress against scheduled services;
• arrival and departure detection;
• operational event detection;
• voyage tracking; and
• operational analysis.

Where supported by the device and authorised by the user, location processing may continue while an application is operating in the background.

Users can manage location permissions through their device settings. Disabling required location permissions may prevent certain application features from functioning correctly.

MarineOS™ and other NavSCORA™ products may process information associated with maritime safety and compliance activities. This may include records relating to:

• vessel operations;
• safety management systems;
• crew activities;
• training;
• fatigue management;
• risk assessments;
• incidents;
• inspections; and
• regulatory compliance.

Access to such information should be restricted to authorised users.

We take reasonable technical and organisational measures to protect information from unauthorised access, disclosure, alteration, loss or misuse.

Measures may include:

• encrypted communications;
• authentication;
• access controls;
• role-based permissions;
• secure hosting;
• logging and monitoring;
• backups; and
• other security controls appropriate to the service.

No electronic system can be guaranteed to be completely secure.

NavSCORA™ may use third-party technology providers for services such as:

• cloud hosting;
• databases;
• authentication;
• software development infrastructure;
• email;
• analytics;
• error monitoring; and
• application distribution.

These providers may process information on our behalf.

Some providers or infrastructure may be located outside Australia. Where applicable, reasonable steps will be taken to manage privacy and security risks associated with such processing.

Information is retained only for as long as reasonably required for the purposes for which it was collected, operational or contractual requirements, security, dispute resolution, or applicable legal and regulatory obligations.

Retention periods may vary between NavSCORA™ products and customers.

You may request access to personal information held about you or request that inaccurate information be corrected, subject to applicable law.

Requests can be made using the contact details in this Privacy Policy.

If you believe your personal information has been handled incorrectly, contact us first so the matter can be investigated.

We will endeavour to respond within a reasonable period.

Where applicable, you may also have rights to raise a privacy matter with the relevant Australian privacy regulator.

NavSCORA™ products are designed for professional and organisational maritime use and are not directed toward children.

The NavSCORA™ website may use essential cookies or similar technologies required for security, functionality and website operation.

If analytics or other non-essential tracking technologies are introduced, this Privacy Policy and any applicable consent mechanisms may be updated accordingly.

This Privacy Policy may be updated as NavSCORA™, its products, technology, business structure or legal obligations evolve.

The current version will be published on the NavSCORA™ website with its effective date.

Questions, requests or complaints concerning privacy can be directed to:

NavScora Pty Ltd (NavSCORA™)
ABN 73 702 089 021
Queensland, Australia
Email: privacy@navscora.com
Website: navscora.com